Shipping

When can I expect my package to arrive?

We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same warehouse. It may take anywhere from 10 – 40 days on average. This is highly dependent on the customs and import process in your country. Please note during the holiday season that these time frames may be impacted but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region.

USA: Between 10 – 25 days average

Canada: Between 20 – 30 days average

Europe: Between 20 – 40 days average

Australia: Between 20 – 40 days average

All Others: Between 30 – 50 days average

We try to do our best so that all orders would ship as soon as possible!

 

When can I expect tracking information? I didn’t receive any notification emails of an order confirmation or tracking, where can I get that?

Typically the shipping carriers update their system slowly (several days may pass before you get tracking). If you haven’t received it within a week’s time frame, first we would advise to check your spam/junk folder in case and make sure you entered your correct email address upon ordering. Or if you decided to create an account here then you can also check there. If all else fails and nothing is there, please contact us directly and we will assist you!

Missing Package?On that rare occasion that your item goes missing or shows up late don’t worry! All you need to do is contact us at our contact page. We will reply in 24 hours. If for some reason we don’t (don’t worry we always reply) Just send us an email again. We pride ourselves on customer satisfactions, any issues we fix ASAP.

 

Where do you ship from?

The majority of our inventory is sold from our warehouses in China with a select few items from other distributors in other countries including here in the United States. That being said, sometimes your order may come in different packages at different times.

 

DOES DUTY TAX APPLY?

In most cases no because the total cost of the order will be small. It’s up to you to find out if you have to pay it or not. Unless you have a large order you should be fine but please double check with your local customs.